Reference

Terms and Conditions That Run Your bro23 Account

These terms set out what you agree to when you open and use a bro23 account — covering how your wallet deposits work, what we expect from you, and what you can expect from us.

DANA, OVO, GoPay acceptedAccount-holder age rules applyOne account per personLocal law governs eligibilityTerms updated without prior notice
bro23 Terms and Conditions That Run Your bro23 Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any part of these terms is unclear or you need to raise a dispute about your account or a wallet transaction, our support team handles terms-related queries directly. You can reach us through live chat, email, or the in-app message form — choose what works for your device and situation.

Live Chat Open the chat widget from any page on bro23. Raise account or terms questions directly with the team handling your region.
Email Support Send terms disputes or wallet verification queries to our support address. Include your registered account name and the wallet type — DANA, OVO, or GoPay.
In-App Message Log into your account on mobile, head to the help section, and submit a message. Useful when you need to attach a screenshot of a transaction.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We hold account data only as long as your account remains active or as required by applicable rules in your region. You can request a summary of the data we hold by contacting support via live chat or email — we aim to respond within the window our support team operates. Security on your account uses SSL encryption across all connections, including during DANA, OVO, and GoPay wallet transactions.

Data Retention

We keep your account records for as long as your account is active and as required under applicable local rules. Closed accounts are handled according to our data retention schedule.

Cookie Use

bro23 uses session cookies to keep you logged in and preference cookies to remember your chosen wallet method between visits. You can adjust cookie settings in your browser at any time.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, notify support immediately through live chat so we can freeze the account.

Requesting Changes

To update your registered name, wallet details, or contact information, submit a verified request through email support. Wallet name changes require a matching ID document for our review team.

Common Questions About bro23 Terms and Conditions

These are the questions we hear most often about account rules, wallet eligibility, and what the terms actually mean for your day-to-day use of the platform. Each answer reflects how the terms apply in practice.

No. Our terms allow one account per person. If we detect duplicate registrations linked to the same identity or wallet, both accounts may be suspended pending a review by our team.

Your withdrawal will be flagged for manual review. Contact support via live chat with your wallet details and account name so our team can verify and process the transaction correctly.

We may update these terms at any time. Continued use of your bro23 account after an update means you accept the revised terms. Check this page regularly to stay current.

Yes. The core account terms apply across all categories. Individual promotions may carry additional conditions, and those are shown on the relevant promotion detail before you opt in.

Send a request to our support email with your registered account name and the wallet type you use — DANA, OVO, or GoPay. We will respond within our standard support window for your region.

Eligibility depends on local law and is available only where local law permits. You are responsible for confirming that accessing bro23 is lawful in your specific region before registering an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.