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How bro23 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet info securedNo data sold to third partiesCookie controls in your account settingsContact us to request data changes
bro23 How bro23 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures across every part of your account — from the moment you log in to the point a GoPay or OVO withdrawal clears. Here is what that looks like in practice across four key areas.

Account Security Each login triggers an OTP verification step sent to your registered number. Suspicious session activity — such as a new device or unusual location — prompts an additional identity check before access continues.
Cookie Controls We use cookies to keep your session active and to remember your lobby preferences. You can review and adjust cookie permissions inside your account settings at any time without affecting your ability to deposit.
Data Retention Account records are kept for as long as your account remains open. After closure, we retain only what applicable law requires and then delete or anonymise the rest on a rolling schedule.
Requesting Changes To correct, export or delete personal data we hold, raise a request via live chat or email. We verify your identity first, then action the request within the period local law specifies for your region.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to exercise a data right — access, correction or deletion — or if you have a question about how we handle your wallet or account information, our support team can connect you with the right process. Use any of the channels below to get started. Response times vary by channel and request type.

Team online

Live Chat

Start a live chat session from within your account dashboard. Raise a privacy request directly and our team will log it and confirm the next steps for you.

Email Support

Send your privacy query or data request to our support email address listed in your account settings. Include your registered email so we can verify your identity before processing.

In-App Help

Open the Help section inside the mobile lobby, select Privacy and Data, then submit your request through the form. We log all submissions with a reference number.

Privacy Policy Questions We Hear Most

These are the questions we get most often about data, cookies and account rights on bro23. If your question is not here, reach us through live chat or the in-app Help section.

We collect your name, email address, date of birth and contact number at registration. We also log device identifiers and session data each time you access the lobby.

No. We record only the transaction reference linked to your wallet so we can match payments to your account. Full wallet credentials are never stored on our servers.

Yes, where local law permits. Submit a deletion request via live chat or email. We verify your identity first, then process the request within the timeframe required by applicable law.

Open a data-access request through live chat or the support email in your account settings. We confirm your identity and then provide a summary of the data we hold for your account.

No. We share data only with payment processors and fraud-prevention partners to complete your transactions. We do not sell or pass your data to third parties for their own marketing.

Go to your account settings and open the Cookie Preferences section. You can adjust which cookies are active without disrupting your ability to log in or make a deposit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.