Reference

What You Agree To When You Use bro23

Before you open an account and start moving funds through DANA, OVO, or GoPay, take a moment to understand how our terms work and what governs your access. Availability depends on local law, and access is extended only to eligible regions under applicable regulations.

Account TermsJurisdiction ConditionsPrivacy & DataDANA / OVO / GoPay Policy ContextContact & Disputes
bro23 What You Agree To When You Use bro23
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, a dispute about an account action, or a request related to your personal data, our support team handles all three. Reach out through the channel that works for you — responses on legal and account-access matters are prioritised over general queries. Keep your registered account details ready so we can verify and process your request.

Live Chat Start a chat session from the account dashboard. Identify your query as a legal or policy matter so it routes to the right team without delay.
Email Support Send your written request or formal dispute to our support email. Include your account ID and the specific policy section you are referencing.
Account Help Centre The Help Centre in your account settings covers data access requests, account closure and wallet-unlinking procedures in plain English.
POLICY STANDARDS

How bro23 Handles Your Data and Account Security

Our legal commitments extend beyond just access conditions — they cover how we collect, store and protect the information tied to your account. We apply standard encryption across account sessions and wallet link flows involving DANA, OVO, and GoPay. Data is retained only as long as operationally required or as mandated by applicable regulations. You have the right to request a copy of your data or ask us to delete it, subject to any retention obligations we hold. Submit those requests through our support email with your account ID attached.

Data Handling

Account data is collected only for operational and regulatory purposes. We do not sell personal information to third parties under any circumstances.

Cookie Policy

We use session and functional cookies to keep your account logged in and your wallet preference saved. You can adjust cookie settings through your browser at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. Unusual access attempts trigger an automatic session lock until you re-authenticate.

Retention & Deletion

We retain transaction records for the period required under applicable rules. After that window, you may request deletion of non-mandatory account data via support email.

Common Questions About Legal Terms and Your Rights

These answers cover the policy questions we see most often — from data access rights to how disputes get resolved and what happens to your wallet links if your account is closed.

Yes. Access depends on local law and is available only where regulations in your region permit it. We check eligibility at the account level during registration.

Send a written data access request to our support email with your account ID included. We process requests in line with applicable data retention obligations.

Wallet links to DANA, OVO, and GoPay are severed when an account closes. Any pending balance is processed before closure; the e-wallet account itself is not affected.

You can request deletion of non-mandatory data after your account closes. Data that must be retained for regulatory compliance cannot be deleted within the required retention window.

Raise the dispute through live chat or email, referencing the specific transaction or action. Legal and account-access disputes are escalated separately from general support queries.

Material changes appear as a notice in your account dashboard. Continuing to use the platform after the notice is posted counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.